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Complaints
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MCB Investment Management Ltd recognises complaints as an important tool in monitoring responding customer expectation. This type of feedback is used to improve the level of our service and products.
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PURPOSE
This policy sets out the process and management of complaints, irrespective of the nature of the complaint. Our objective is to increase satisfaction of customers and enhance our client relationships by:
- Recognising, promoting and protecting complainants’ rights, including the right to comment and complain.
- Providing an efficient, fair and accessible mechanism for resolving customer’s complaints.
- Monitor complaints in an endeavour to improve the quality of products, services and communications.
- Provide information to consumers on the complaints handling process for the services and products of MCB Investment Management Ltd.
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FAIRNESS
MCB Investment Management Ltd will:
- listen to all complainants as they have a right to be heard;
- consider documentation provided by the complainants;
- inform the complainants of the complaints handling process;
- keep complainants informed of any decisions and outcomes of their complaints.
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| Complaints Form |
OUR COMMITMENT
MCB Investment Management Ltd is committed to the effective implementation of the complaints handling policy and a fair and reasonable outcome.
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